Frequently asked questions

Can you convert my existing database into Artlook?

We have experience of converting Filemaker and Access based systems into Artlook formats and would anticipate being able to convert any system you are currently using. Conversion services are based on an hourly charge and we will prepare a detailed quotation for you in advance of any work. In general terms the conversion of a contact database (as opposed to stock information) can be achieved relatively quickly and for a very modest cost.

How configurable is Artlook?

We have designed Artlook to be as flexible as possible and to meet the needs of the widest range of user types as possible. You can change and add to any of the (unlimited) Master Lists within the system and select from numerous options controlling financial information, images sizes - even the layout of address formats to allow for international variations..

Will I need training? What sort of support will I get?

We can offer training as required and a single day will be a useful way of getting underway with the system as quickly as possible although the on-line Help system will often provide you with all the answers you need. But we also provide a full telephone and email support service and our web site includes a wide range of help options including a user’s forum for the exchange of ideas and experiences and answers to frequently asked questions. Remote support is also possible using PC Anywhere and a modem (by dial up or across the internet) or the increasingly popular, and free, system Logmein (www.logmein.com) – this gives us access to your system for immediate diagnosis of any difficulties or even interactive training sessions. We make no additional charges for support.